Privacy Policy
We take your privacy seriously. This page explains how we handle your personal information at Spinsy Casino, and what rights you have as a player based in Australia.
Our practices follow the Australian Privacy Principles (APPs) under the Privacy Act 1988. Where relevant, we also align with the General Data Protection Regulation (GDPR).
By using our platform, you agree to the practices described here. If something isn't clear, you're welcome to reach out to us directly.
1. Scope of This Policy
This policy applies to all personal data we collect from players who register, deposit, or interact with Spinsy Casino online.
It covers:
- Data collected during account registration
- Information gathered during gameplay and transactions
- Data collected through cookies and tracking technologies
This policy does not apply to third-party websites linked from our platform. Those sites have their own privacy terms.
2. What Information We Collect
We collect two types of data: information you give us directly, and information gathered automatically.
2.1 Information You Provide
When you create an account or make a deposit, we ask for:
- Full name and date of birth
- Email address and phone number
- Residential address (Australia-based)
- Payment details for AU$ transactions
- Identity documents for verification (e.g., passport or driver's licence)
2.2 Information Collected Automatically
When you use our site, we automatically record data such as your IP address, browser type, and pages visited. This helps us understand how players use the platform.
3. How We Collect Your Data
We gather your information through several channels. Here's a simple breakdown:
| Collection Method | What It Captures |
|---|---|
| Registration form | Name, contact details, address |
| Payment processing | AU$ transaction data, card or wallet info |
| Identity verification | Government-issued ID documents |
| Cookies and tracking | Browsing behaviour, session data |
| Customer support | Communication records, issue history |
We only collect what we genuinely need. We don't gather information just because we can.
4. Why We Use Your Information
Your data serves specific, legitimate purposes. We never sell it to advertisers or marketing companies.
We use your information to:
- Verify your identity and age (required by Australian law)
- Process deposits and withdrawals in AU$
- Provide customer support
- Detect fraud and prevent money laundering
- Comply with our gaming licence obligations
- Send you account-related updates (not spam)
Do you ever wonder why verification takes a few days? It's because we're running checks that protect you and the wider player community.
5. How We Store and Protect Your Data
5.1 Storage Location
Your data is stored on secure servers. We use encryption protocols to protect information both in transit and at rest. Access is restricted to authorised staff only.
5.2 Security Measures
We apply industry-standard security practices including SSL encryption, two-factor authentication for internal systems, and regular security audits.
No system is 100% immune to risk, but we work consistently to stay ahead of threats.
6. How Long We Store Your Data
We don't keep your data longer than necessary. Retention periods depend on the type of information:
| Data Type | Retention Period |
|---|---|
| Account information | 7 years after account closure |
| Transaction records (AU$) | 7 years (AML compliance) |
| Identity documents | 5 years after last activity |
| Customer support logs | 3 years |
| Cookie and session data | Up to 2 years |
After these periods, data is securely deleted or anonymised.
7. Who We Share Your Data With
We share your information only when necessary, and only with trusted parties.
7.1 Third-Party Partners
We may share relevant data with:
- Payment processors handling AU$ deposits and withdrawals
- Identity verification service providers
- Regulatory bodies and law enforcement, when legally required
- Fraud prevention and AML compliance agencies
We do not share your information with unrelated third parties for commercial purposes.
7.2 Legal Obligations
In some cases, Australian law requires us to disclose player data. This includes anti-money laundering (AML) reporting, gambling regulation compliance, and court orders.
8. Cookies and Tracking
We use cookies to keep our platform running smoothly and to understand how players interact with it.
Types of cookies we use:
- Essential cookies: Needed for the site to function
- Analytics cookies: Help us see what's working and what isn't
- Preference cookies: Remember your settings and choices
You can manage cookie settings through your browser. Turning off certain cookies may affect how parts of the site work.
9. Your Rights as a Player
Under Australian privacy law and GDPR (where applicable), you have clear rights over your personal data. Here's what you can do:
- Request a copy of the data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data (subject to legal retention rules)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact our privacy team. We aim to respond within 30 days.
10. Contact Us
Have a question about your data? We're easy to reach.
You can contact our privacy team by email at privacy@spinsy.com or through the live chat on our platform. For formal privacy complaints, you may also write to us at the address listed in your account dashboard.
If we can't resolve your concern, you have the right to contact the OAIC directly at www.oaic.gov.au.
We review and update this policy regularly. Checking back once in a while is a good idea, especially after major platform updates.
Last Updated: February 2026